One million times a day, Service Technicians across our country have the opportunity to recommend the replacement furnace or air conditioner, upgrade to high efficiency, sell maintenance agreements, extended warranties, air cleaners, programmable thermostats, humidifiers, UV lights and so much more. T.R.U.S.T. helps the technician become comfortable with their customer-advisor role and see how easy it is to help their customers get the benefits they are looking for.

• We aren’t trying to turn Technicians in to “sales people” (they generally don’t want to be!)
• We use the same System Selling and T.R.U.S.T. tools used in System Selling that Works! and System Selling Basics.
• We include only the essential material for the Service Technician.
• We include basic role-plays to give everyone the practice they need, in a safe environment that will make them comfortable with the customer.
• The skills developed will lead to the Technician’s effective use of the Repair vs. Replace Analysis that will immediately generate highly qualified, high-efficiency sales leads.
• The Service Technician will graduate in one day with new skills, confidence and enthusiasm…and be ready immediately to produce great results on every call.